greg (grysar) wrote,

  • Mood:

Best Buy Apparent Resolution

A week plus before my final papers were do, my laptop stopped booting. It turned out that the problem was the power jack inside the laptop came unsoddered. This is a fairly common problem for my model of laptop because it has a weak connection inside and the power plug is straight, not at a 90 degree angle, and thus particular prone to be tugged.

Unfortunately, Best Buy uses a third party repair company and they estimated a $300 charge for the repair. I had a full warranty, but this apparently qualified as abuse. My hackles were raised and I griped, left messages on the third party's answering machine, and was preparing to call the Best Buy corporate office. Yesterday I found out they fixed it, but for only $50. This was quite acceptable to me so I'll be getting my laptop back soon.

Probably if I'd been a bit more of an ass and made a few more calls I could have gotten it for free, but I do have my limits. The main thing I learned is that while the Best Buy return policy is highly generous, the repair policy is less so because they depend on a third party. I'm considering writing to Best Buy corporate headquarters anyways on this matter, as aside from this problem their customer service has been good to me. I even got a loaner laptop for the last week of school and that was a life saver.
  • Post a new comment


    default userpic

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 1 comment